Shipping & Returns

• All orders are processed within 3-4 business days.
• All orders currently ship standard UPS ground unless otherwise specified.
• We are shipping from our storage facility in Orlando, Florida.
• We offer free shipping on supplement orders over $150.
• Office Pickup is available anytime.

RETURN POLICY

Thank you for shopping with us. We are committed to providing the highest quality supplements to support your health and wellness journey. Due to the medical-grade nature of our products, we must adhere to strict quality control measures. Please carefully review our return policy below:

Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of receiving your order.
• Condition: Products must be unopened, undamaged, and in their original packaging to qualify for a refund.

Return Process

1. Initiate a Return: Email our Customer Success team (info@mypuremarket.com) to inform us of your intent to return and receive a return authorization.
2. Shipping Costs: Customers are responsible for the cost of shipping the product back to us. We do not provide pre-paid return labels or call tags.
3. Shipping Address: Please ensure the product is securely packaged and sent to the return address provided during your return authorization process.

Refunds

• Once the returned product is received and inspected by our receiving department to confirm it meets the return criteria (unopened and undamaged), a refund will be issued.
• Refunds will be processed back to the original payment method within 7–10 business days after inspection.

Non-Refundable Conditions

• Products that are opened, damaged, or not in their original packaging.
• Products returned beyond the 30-day window.

If you have any questions or concerns about your return, please contact our Customer Success team via email. We appreciate your understanding as we maintain strict quality controls to ensure the integrity of our medical-grade supplements.

Thank you for choosing our products to support your health and wellness!