FREE Shipping on Domestic SUPPLEMENT Orders Over $150
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Shipping & Returns

Shipping Policy

Shipping Processing Time

  • All orders are processed within 2 business days.
  • All orders currently ship standard UPS ground unless otherwise specified.
  • We are shipping from our headquarters in Houston, Texas.
  • We offer free shipping on supplement orders over $150.
  • Office Pickup is available anytime.

International Shipping Policy

  • My Pure Market is not liable for and will not refund any orders lost or confiscated by
    customs.
  • International shipments may take 2-6 weeks to arrive. This can vary greatly based on the
    country and its customs process.

My Pure Market is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please note that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. My Pure Market is not liable for and will not refund any orders confiscated by customs; please note that you are purchasing at your own risk.

The following countries are ineligible to receive My Pure Market deliveries per their customs laws and restrictions:

  • Mexico
  • Germany
  • Spain
  • Austria
  • Sweden
  • Poland
  • South Africa

Online Programs

Online programs, eCourses and eBooks that do not require shipping will be made available immediately after your order is received.

Return Policy

We have a 30-day return policy.
To receive a refund of your purchase, simply:
Email our customer success team at orders@mypuremarket.com within 30 days of purchase.
Our Customer Success team will send a return shipping label to the email address included in
your profile. NOTE: return labels cost $7.99 and will be deducted from your refund amount once
processed.
Items not eligible for return include:
All bars, eCourses & eBooks, discounted products, final sale products, partial kits or programs.
If you wish to return a kit, program, or bundle/pack of supplements, they must be returned in its
entirety. Product must be unused and original seal unbroken to be eligible for refund. Original
shipping charges not included in refund.

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